From complexity to compliance with Zelra’s Workforce Management solution

After a series of successful Workforce Management technology rollouts, Zelra has valuable learnings to share with Australia and New Zealand’s rail operators.

Australia and New Zealand’s rail operating environments are inherently complex.

Multiple Enterprise Bargaining Agreements (EBAs), depot by depot rules, stringent fatigue and safety obligations, and the challenge of remote locations all converge. Workforce planning becomes a business critical and operationally delicate necessity.

Over the past 18 months, several high-profile Australian freight and passenger operators have chosen the Workforce Management (WFM) platform provided by Zelra (previously known as Trapeze Rail) to sustain their business growth.

Zelra’s Managing Director, Michael Zink, said these successful software implementations show that a configurable, rail-specific approach can deliver control, compliance, and confidence without heavy customisation or operational disruption.

Too hard to automate?

Mr Zink said a common concern for rail executives is that a WFM implementation will either oversimplify their business realities or end up drowning their teams in bespoke code.

“Operators often believe their EBAs and rules are too complex to automate safely,” he said. “These parameters vary by location, job family, seniority, and qualification, and the fatigue scoring outcomes must be visible both at the planning stage and on the day of operations.

“Zelra’s WFM is made for rail and designed to be configurable, not custom built.”

In its recent Australian projects, Zelra configured the system to reflect multiple EBA wage and work-based rules, linked duties to qualification requirements, and surfaced fatigue scores directly on duty lines.

“The outcome is a roster that proves compliance rather than promising it, improved visibility on roster effectiveness, and a clear audit trail that stands up under scrutiny,” Mr Zink added.

“As a result, planners gain a platform they can trust because rosters validate against the right rules, exceptions are explicit, and approvals are streamlined.

“Compliance is no longer a bottleneck and instead becomes the backbone of operations.”

Predictable payroll

Another concern often expressed to the Zelra team during initial consultation is that a new system might result in payroll failures.

Operators worry that time and wage calculations, fatigue checks, training status, and qualifications will require fragile bespoke integrations or constant manual reconciliation to maintain data accuracy.

Zelra’s approach is to leverage more than 60 payroll integrations in the system using repeatable, well-documented patterns for file-based or Application Programming Interface (where appropriate) data exchange. The outcome is that payroll and Human Resources systems get exactly what they need.

“Planners and payroll can now spend less time reconciling and more time improving,” Mr Zink said.

“Automating time and attendance and wage calculations reduces overpayments caused by inaccurate attendance data and manual mistakes, while integrated qualification and fatigue checks prevent invalid allocations before the day of operations.”

Recent rollouts

With a series of recent WFM implementations completed successfully, Zelra has three key learnings to share with passenger, freight, and heavy haul rail operators.

Configuration first beats custom code. This accelerates delivery, lowers risk, and makes future changes more affordable.

Prevent compliance drift. Use governance checkpoints to keep rosters aligned with current EBAs and qualifications.

Plan the runway after go‑live. A structured enhancement path maintains adoption energy while also safeguarding stability.

Your rules in action

If you are evaluating workforce planning, the next step is an operational discovery process with Zelra that considers your EBA clauses, qualifications, and fatigue parameters.

Zelra’s experts can show how your rules validate in the roster, how data flows to payroll and BI, and how governance keeps everything tight after go‑live. Get in touch so you can move from theoretical risk to practical compliance.