Expecting the unexpected: A workforce management tool from Zelra

In case you missed it, the November 2020 issue of Rail Express featured our own Kirstyn Glass and Ben Dvoracek and the Zelra workforce management solution for rail.

In this article, Kirstyn and Ben discuss:

• How technology can create the master timetable, including rostering and staff allocation which is implemented on the day of operations
• How automation allows workers to view shifts, set up swaps, and communicate with workforce managers
• How technology enables the right people to be in the right place, at the right time

Kirstyn also discusses the challenges she personally faced during rail operations, and how technology can create efficiencies by automating manual processes.